Referral Specialist
At OCR, you’re joining a team that wants you to succeed and grow continuously throughout your career. With deep roots in Colorado going back over 50 years, OCR is a locally and physician-owned Orthopedic group that strives to make lasting impacts on the communities we serve every day. Want to join over 45 physicians across 6 medical campuses? It’s time to start your career with the specialists in the medicine of motion!
The Referral Specialist manages daily external referrals. This position is responsible for contacting patients, answering their questions, and making appointments for them. The Referral Specialist also ensures the referrals are scanned and documented into the appropriate systems.
Essential Duties and Responsibilities
- Acts as the central point person for all incoming referrals.
- Accesses the Electronic Health Record (EHR) and PM to determine if the patient is Established or Not in System (NIS).
- Scans the established patient’s referral into the EHR.
- Contacts the patient to initiate appointment scheduling (Referral Specialist will attempt to make contact three times on different days).
- Answers patient’s questions concerning appointments.
- Creates an account for NIS patients and contacts the appropriate stakeholders to notify them of the new account.
- Enters the referral conversion in a tracking workbook.
- Contacts the referring practice to provide an update on the referral status (i.e. successfully scheduled or unable to reach).
- Reports conversion statistics to the designated leadership stakeholder.
- Other duties as assigned.
- High School diploma or equivalent.
- One year previous medical appointment scheduling experience.
- Demonstrated computer skills and familiarity with Appointment Scheduling programs.
Physical Requirements
- The work environment is the typical medical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
- While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours a day. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
- The employee may occasionally lift and/or move up to 25 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Benefits
- Medical, Dental, & Vision coverage
- Life and AD&D Insurance
- Short- and Long-term disability coverage
- Retirement savings and profit sharing plan participation
- Employee Assistance Program
- Paid Holidays & Paid Time Off
- Company-sponsored events
- Annual merit increases
**Benefit eligibility is dependent on employment status, and a waiting period may apply
Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person’s race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.
