Registration/Receptionist

Are you passionate about serving patients in an inspiring work environment alongside talented people? Get moving with OCR! With over 50 years in business, we are the premier provider of orthopedic care in the tri state region. Our organization continues to grow and we are looking for individuals who share our mission.

The Registration/Receptionist performs routine clerical duties associated with registering patients, gathering all necessary insurance and demographic information and obtains appropriate referrals or authorization for patient visits. This position works closely with the Business Office and Front Desk Team Lead to ensure that customer service is first priority at check-in and that all daily tasks are completed in a timely and accurate manner. They must maintain current and up-to-date reference materials on insurance plans as provided.

Essential Duties and Responsibilities

• Greets and checks in visitors and/or vendors to the clinic according to established protocol and directsthem to appropriate clinic locations. Ensures clinic is open on time according to the established checklist and adequately staffed for daily volume.
• Strives for excellent customer service by ensuring that patients and/or visitors to OCR are treated in a professional, courteous manner at all times. Monitors the lobby to ensure that patients are being accommodated. Keeps patients apprised of estimated waiting times. Offers assistance if patients or visitors encounter difficulties.
• Maintains up-to-date reference materials on insurance plans as provided by the manager.
• Researches insurance information provided by patient in order to clearly identify participation with OCR and referral requirements.

Requirements

• High School Diploma or equivalent is required.
• Minimum 1 year experience in customer-facing service position. Medical office reception experience a plus.
• Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications. Ability to quickly learn multi-line phone system.
• Core competencies in customer service, interpersonal skills, communication, teamwork, attendance/punctuality and confidentiality.

Work Environment

This position works in a typical medical office environment. There are regular interruptions and significant distractions to work including, but not limited to: phones ringing; patients and staff walking by; noisy conversations that carry; and answering questions asked by others.

This is a mostly sedentary position that requires the ability to move about an office environment and operate office equipment such as computers, printers, telephones, and fax machines. The person in this position must frequently communicate with patients, doctors, coworkers, and others utilizing various equipment such as telephones and email.

Benefits:

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Retirement savings and profit sharing plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual merit increases

**Benefit eligibility is dependent on employment status, and a waiting period may apply

Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person’s race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.